Agent One™
Autonomous agents for superior customer engagement
Agent One™ brings together autonomous and purpose-built AI experts (aka agents) to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making.
The result? Desired outcomes. Exceptional results.
Shopping Agent™
An agent that drives shoppers to buy
Turn your web search engine into an intelligent answer engine with emotionally resonant, personalized conversations. Anticipate customer needs, understand intent, and deliver product recommendations that enhance purchase confidence and CLTV – faster.
Available on Web
-
Anticipate shopper intent to speed up product discovery
Understand intent in real-time and engage in personalized conversations that guide shoppers to what they’re looking for and help them reach checkout faster.
-
Improve purchase confidence
Understand intent in real-time and engage in personalized conversations that guide shoppers to what they’re looking for and help them reach checkout faster.
-
Maximize outcomes with every conversation
Help customers discover more than they came for—guiding them to complete their shopping journey with complementary products, best-sellers, and personalized recommendations.
Shopping Agent™
An agent that drives shoppers to buy
Turn your web search engine into an intelligent answer engine with emotionally resonant, personalized conversations. Anticipate customer needs, understand intent, and deliver product recommendations that enhance purchase confidence and CLTV – faster.
Support Agent™
A customer-obsessed agent for faster resolutions
Build lasting loyalty with an always-on, human-like agent powered by CDP, CRM, and other customer data sources. Guided by guardrails, the Support Agent adapts to customer needs—transforming micro-moments into effortless, personalized interactions that foster trust and connection.
-
Manage front-line support with autonomous AI experts
Resolve customer queries instantly with precise, AI-driven assistance—available 24/7 at every stage of the customer journey, all without the need for human intervention.
-
Accelerate resolution with consent-driven autonomous actions
From upgrades to cancellations, let the agent handle every action autonomously—with consent—delivering desired outcomes with ease.
-
Build trust with human-like empathy
Provide the most informed support by integrating with our CDP, unlocking deep customer profiles that bring context from micro-moments, emotional states, and real-time behavior.
Support Agent™
A customer-obsessed agent for faster resolutions
Build lasting loyalty with an always-on, human-like agent powered by CDP, CRM, and other customer data sources. Guided by guardrails, the Support Agent adapts to customer needs—transforming micro-moments into effortless, personalized interactions that foster trust and connection.
Insights Agent™
An agent that fuels precision and performance
Marketers and customer engagement teams once built journeys with incomplete data, rushing to meet deadlines at the expense of performance. With Insights Agent, they can design adaptive, data-driven journeys powered by real-time answers.
Available in Architect
-
Uncover campaign risks and make adjustments proactively
Spot potential campaign risks and anomalies before they escalate. With proactive triggers and real-time insights, adjust your campaigns to maintain optimal performance and deliver superior customer engagement.
-
Discover and Scale Winning Strategies
Effortlessly identify and replicate best practices. With Agentic AI and Gen AI, journeys automatically adapt to proven strategies—scaling success, fostering deeper connections, and driving exceptional outcomes.
-
Anticipate trends to elevate campaign outcomes
Stay ahead by anticipating powerful insights into channel performance, subscriber behavior, seasonal trends, and more. Refine your strategies to accelerate campaign results.
Insights Agent™
An agent that fuels precision and performance
Marketers and customer engagement teams once built journeys with incomplete data, rushing to meet deadlines at the expense of performance. With Insights Agent, they can design adaptive, data-driven journeys powered by real-time answers.
Autonomous, action-led AI experts — in every sense
Desired Outcomes, Superior Results
Agent One™ combines human-like empathy with AI precision to uncover every conversational moment into desired outcomes with scalable impact. Every agent is outcome-obsessed and trained to self-optimize for superior results.
Autonomus Reasoning and Actions
Integrated with Insider’s CDP, our Agentic AI models use real-time data and feedback loops to make self-improving decisions. From answers to actions, our agents dynamically adapt to customer needs.
Emotionally Resonant Conversations
Advanced language models and contextual intent recognition generates empathetic, human-quality conversations that foster trust and loyalty.
Purpose-Built AI Experts
Built with a decade long expertise in AI, our purpose-built AI experts are designed to deliver precise and outcome-driven conversations.
Hande Cilingir
Co-Founder & CEO
A note from Insider
Co-Founder and CEO
Gen AI has changed the way we work. Marketing and customer engagement teams learned how to “push” AI by prompting it to increase efficiency and productivity. But, the real value of AI lies in its ability to drive outcomes that move brands forward.
Agentic AI is reversing our relationship with AI. Instead of us “pushing” AI for insights or completing tasks, it anticipates our needs, infers the outcomes we desire, and takes action (even autonomously if we let it). Agentic AI “pulls” us in proactively.
A new era begins, and Insider will lead this new era in our mission to make marketing and customer engagement teams unstoppable.
Frequently Asked Questions
What is Agent One™?
Agent One™ brings together purpose-built AI experts (aka agents) to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making. The result? Desired outcomes. Superior results. Powered by Agentic AI, these agents are trained with deep knowledge to tackle the biggest challenges in customer engagement. These experts deliver superior, personalized, and high-impact interactions at scale, helping you reach exceptional outcomes faster and accelerate your growth.
Why should you choose Agent One™?
Agent One™ represents the culmination of Insider’s decade-long leadership in AI. It brings together agents purposely positioned to address the unique challenges marketers and customer engagement teams face. It delivers precision, speed, and exceptional outcomes.
Decade-long leadership in AI: Backed by a decade of AI expertise, they are in a prime position to incorporate Gen AI and Agentic AI solutions into their continuously improving platform.
Purpose-built agents for customer engagement: Unlike generic AI solutions that require extensive customization and lack deep industry alignment, often requiring businesses to build custom workflows, incurring high costs and delays, Agent One™ is purpose-built for marketers and customer engagement teams to solve specific challenges that have a significant impact on their growth.
Continuous intelligence powered by integrated CDP and metadata: Every AI-driven interaction with Insider’s agents leads to deeper customer data and context far surpassing what brands could gather from traditional surveys or web forms. This continuous intelligence loop, fueled by CRM, CDP, and real-time metadata, enables hyper-personalized and adaptive engagement that fosters loyalty and drives results at scale.
Is Agent One™ part of Insider?
Yes, Agent One™ is an integral part of Insider’s omnichannel experience and customer engagement platform. Powered by Agentic AI, Agent One™ is the latest addition in Insider’s comprehensive AI solution for Customer Engagement— Sirius AI™. Together with Sirius AI, Agent One™ helps marketers and customer engagement teams tackle the most critical challenges with customer engagement delivering exceptional outcomes.
What is the concept of agentic AI?
For too long, marketing and customer engagement teams have been stuck navigating incomplete data, rushed campaigns, and missed opportunities—leaving customer journeys feeling shallow and impersonal. This resulted in campaigns that don’t reach their full ROI potential and customer engagement that fails. Agentic AI is reshaping how
Marketers and customer engagement engage with their AI:
Engage in dynamic, human-like dialogues with integrated agents.
Get real-time answers, break data silos, and optimize campaigns independently.
Create superior engagement through adaptive, emotionally resonant conversations.
Amplify the impact of every customer moment and unlock new growth possibilities.
Customers interact with their brands:
Experience natural, human-like dialogues with agents that anticipate their needs.
Receive informed answers and seamless guidance toward desired outcomes (with consent).
Deepen engagement through personalized, effortless interactions.
What is the difference between agentic AI and generative AI?
If Gen AI changed how we work, Agentic AI will reinvent our entire relationship with AI.
With Gen AI, we learned how to “push” AI by prompting it. It ended scarcity in Marketing and offered abundance by automating repetitive tasks and giving us our time back to focus on more impactful work. The real value of Gen AI lay in speed and efficiency, with productivity as the key outcome.
Agentic AI is reversing our relationship with AI. Instead of us “pushing” AI for insights or completing tasks, Agentic AI anticipates our needs, infers the outcomes we desire, and takes action (even autonomously if we let it). Agentic AI “pulls” us in… proactively.
What are examples of Agentic AI?
Examples of Agentic AI include:
Shopping Agent: Intelligently curates products, cross-sells, and answers FAQs to enhance purchase confidence.
Support Agent: Streamlines customer support by proactively resolving issues with consent-driven autonomous actions.
Insights Agent: Identifies risks and opportunities in campaigns and suggests proactive adjustments to optimize performance.
